This Privacy Policy describes taxi66's privacy practices regarding the collection, use and protection of your personal information. By using the taxi66 platform, you agree to the terms set out in this document.
01Introduction
Taxi66 ("we", "the platform") is committed to protecting the privacy of every user who accesses and uses our services. This Privacy Policy has been prepared to meet the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010 and explains how we handle your personal information transparently and responsibly.
This document applies to all information we collect through the official taxi66 website, mobile app, email communications and any other channels related to our services. Please read this policy carefully as it affects your rights as a user of our platform.
02Types of Personal Data We Collect
Depending on how you interact with the taxi66 platform, we may collect various types of personal information as follows:
Full name, date of birth, identification number (MyKad) or passport, gender, and nationality. This information is collected during registration and the KYC verification process.
Email address, mobile number and residential address. This information is used for account communication, transaction verification and customer support.
Bank account details, digital wallet account numbers, deposit and withdrawal transaction history. We do not store full card numbers — only secure tokens are used to process payments.
IP address, device type, operating system, web browser, general location data, login history, platform usage patterns and game activity records.
Records of conversations with our customer support team via live chat, email, or other communication channels for service quality monitoring purposes.
03How We Collect Your Data
Taxi66 collects your personal information through several different methods:
- Directly from you – during account registration, KYC processes, fund deposits or withdrawals, and when contacting customer support.
- Automatically – through cookie technology, tracking pixels, and server logs that record your interactions with the platform.
- From legitimate third parties – including identity verification service providers, payment providers, and fraud prevention bodies working with us.
- From public sources – publicly available information relevant for legal compliance and fraud prevention purposes.
04Purposes of Personal Data Processing
Every piece of information we collect has a clear and lawful purpose. Below is the full list of data processing purposes at taxi66:
- To create and manage player accounts and ensure login security.
- To accurately and securely process deposits, withdrawals, and all financial transactions.
- To carry out identity verification (KYC) processes in compliance with legal requirements.
- To prevent fraud, money laundering, and other illicit activities on the platform.
- To provide effective customer support and resolve any complaints or disputes.
- To send important notifications related to your account, transactions, and policy updates.
- To improve our services and user experience based on usage data analysis.
- To comply with legal obligations, regulations, and directives from competent authorities.
Taxi66 only processes your data for the purposes stated above. We do not use your data for any other purpose without obtaining your consent first.
05Data Sharing with Third Parties
Taxi66 does not sell or rent players' personal data to any third party. However, we may share certain information in the following situations:
- Service Providers: Companies that help us operate the platform, including payment processors, identity verification providers, and cloud services. All such parties are bound by strict data protection agreements.
- Legal Authorities: When required by Malaysian law or a valid court order, we may be obliged to disclose certain information to the relevant authorities.
- Fraud Prevention: Information may be shared with anti-fraud agencies and relevant industry bodies to protect players and the integrity of the platform.
- Business Restructuring: In the event of a merger, acquisition, or asset sale, player data may be transferred as part of that process, subject to appropriate notice.
Every third party that receives data from taxi66 is required to process that information in accordance with data protection standards equal to or higher than our own.
06Data Security
Taxi66 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
- Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption.
- Encryption of sensitive data stored in databases using the AES-256 algorithm.
- Role-based access control (RBAC) ensuring only authorised personnel can access player data.
- Continuous security monitoring and periodic penetration testing conducted by independent experts.
- Robust security incident response procedures to address any data breaches swiftly and effectively.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You are also responsible for keeping your account password confidential.
07Cookies & Tracking Technologies
Taxi66 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use are:
- Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
- Performance Cookies: To collect information on how you use the platform and help us improve our services. All data is anonymised.
- Functional Cookies: To remember your preferences and settings for a more personalised experience.
- Analytics Cookies: To help us understand overall usage patterns for platform improvement purposes.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the taxi66 platform.
08Your Rights Over Personal Data
As a taxi66 user, you have the following rights regarding your personal data:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
You may update or correct any inaccurate or outdated personal information.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Withdraw Consent
You may withdraw consent to data processing at any time without affecting processing already carried out.
To exercise any of the above rights, please contact the taxi66 customer support team via live chat within the platform. We will process your request within 30 working days.
09Data Retention Period
Taxi66 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
- Active account data: Retained for the duration your account is active plus 7 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in compliance with the Anti-Money Laundering Act (AMLA) requirements.
- KYC Data: Retained for the period stipulated by the relevant regulatory authority.
- Support communication logs: Retained for 3 years for quality control and dispute resolution purposes.
- Cookie and analytics data: Retained for a period of 30 days to 2 years depending on the cookie type.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.
10International Data Transfers
In the course of platform operations, some of your personal data may be processed or stored on servers located outside Malaysia. However, taxi66 ensures that any international data transfers are carried out with appropriate safeguards in place.
The safeguards we apply to international data transfers include approved standard data transfer agreements, data protection assessments prior to transfer and ongoing monitoring of our international partners' data protection standards. taxi66 only uses internationally certified cloud service providers with globally recognised security certifications.
11Children's Privacy
Taxi66 services are restricted to individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18. If we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the account in question will be closed.
If you have reason to believe a child has registered on our platform, please contact the taxi66 support team immediately so that appropriate action can be taken.
12Changes to This Privacy Policy
Taxi66 reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page. The last updated date is shown at the top of the document for your reference. Continued use of the taxi66 platform following any changes to this policy will be considered acceptance of the updated terms.
For any enquiries, concerns, or to exercise your privacy rights, please contact the taxi66 customer support team via live chat, available 24 hours a day, 7 days a week within our platform. You may also refer to our Terms and Conditions to fully understand the platform's terms of use.
For any enquiries regarding this Privacy Policy or to submit a request concerning your personal data, please contact our support team via live chat within the taxi66 platform. We are committed to responding to every enquiry within 48 working hours.